Director · AI Solution Design & Operations
I build the teams and the systems that decide what happens next.
Real-time decisioning: what a company should offer or say to a customer next, and the people who run it.
The record
From the phones to two teams, in four moves.
- 2004On the phones
Technical support calls the year a new fiber service launched.
- 2007 to 2015Automating the desk, then operations
26 daily reports, an issue tracker, a voice portal.
- 2015 to 2021Real-time decision engines
Systems engineering, with product, design, and data science at different points.
- 2021Director, two teams
AI Enterprise Decisioning at Comcast.
How I lead
Scope, people, systems, and the way the work gets done.
Two teams inside Comcast's AI Enterprise Decisioning group, each with its own managers. Omni-channel decisioning runs through both.
Hired and grown teams throughout my career, including developing individual contributors into management. Earlier, led the product, design, and data science teams at different points.
Led the design and implementation of multiple real-time decision engines for customer-facing decisioning. With my team, built the change-management front end that decisioning ran through, intake to monitoring.
Led proofs of concept throughout my career, taking on work that had not been tried before and turning it into something a team could run.
Running the thing is part of the job, not a handoff. Operations designs, configures, monitors, and optimizes strategies once they are live.
Prove it small first. Every new approach starts as a proof of concept before anyone is asked to scale it.
From The Lab
What I build and write on my own time, unrelated to any of the above.
A homelab, open to visitors. Things I built, measured, and was occasionally wrong about.
Claims already in circulation, taken seriously enough to measure. Finding, method, evidence, provenance, and the checks that failed.
Elsewhere